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Everything you need, in one place. Read about Memorra, contact the studio, or check our refund and shipping terms.

01

About Us

Made personal. Made to be remembered.

A name. A date. A few words that mean something to only two people. At Memorra, the smallest details become the most meaningful—carried into jewellery and accessories made to be worn, gifted and kept close.

Because the most thoughtful gift should feel as though it could belong to no one else.

Our story

Memorra began with a simple belief: a gift can hold a personal connection. A bracelet engraved with a name. A watch with a private message on its reverse. A rakhi chosen for a brother's style. Or a piece bought for yourself to mark a moment worth remembering.

We design for everyday bonds and once-in-a-lifetime occasions, with personalisation at the heart of everything we make. Memorra is a brand operated by Mangshi Renxuan Department Store, an individual business registered in China.

Made personal

Choose the name, initials, date or message offered for your piece. We carry those details through to the finished design, taking care with every line, surface and finish. An engraving is never simply an add-on; it is often the reason the gift matters.

Every order is prepared from the information you provide, checked before dispatch and supported after delivery. We consider how each piece looks, feels and holds your message.

Please review every name, spelling, date, size, finish and message before placing your order. If you are unsure what is possible or need help choosing, our team is here to guide you.

Jewellery, accessories and gifts with meaning

Our collections bring together personalised jewellery and accessories, from bracelets and pendants to watches and rakhi designs. Whether you are celebrating a birthday, an anniversary, a sibling bond or simply someone's presence in your life, we will help you find something that feels thoughtful and unmistakably theirs.

Our style pairs clean design with personal expression: pieces that settle naturally into everyday life while carrying a memory beyond it.

Care beyond the purchase

We want you to feel confident about what you are buying and know where to turn if you need help. Product pages set out materials, dimensions and care guidance alongside our shipping, refund and warranty policies.

For product questions, personalisation advice or support with an order:
Email: JuliettaOlano@gmail.com
Phone: +852 54298061
Support hours: Monday–Friday, 10:00 AM–5:00 PM IST.

For creators and brands interested in working with us, use the same email with the subject Partnership Enquiry.

A memory that stays

Some pieces remind you of a person. Others mark a chapter, a promise or a moment you want to keep. Whatever yours represents, we are glad to help you make it personal.

Memorra — wear the moment, keep the memory.

Memorra is a brand operated by Mangshi Renxuan Department Store, an individual business registered in China. Registered correspondence address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).

02

Contact us

Questions about an order, engraving or delivery? Send us a message and the studio aims to reply within two business days.

Phone: +852 54298061

Email: JuliettaOlano@gmail.com

Monday–Friday, 10:00 AM–5:00 PM IST.

Business: Mangshi Renxuan Department Store (individual business, China)

Registered correspondence address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).

This address is for written correspondence. It is not a walk-in store or an automatic returns address; please contact us for return instructions first.

03

Refund policy

Returns or replacements are available only for faults on Memorra's side: damage on arrival, a wrong product, an incorrect engraving that differs from your confirmed order, or a manufacturing defect.

Report delivery-related issues within 7 days of delivery. An uncut, unedited unboxing video showing the sealed package being opened for the first time is required for any return or replacement request.

Personalised pieces cannot be returned for a change of mind. For help, contact JuliettaOlano@gmail.com with your order number.

Read the full refund policy

04

Shipping policy

Orders are dispatched within 2 working days. Estimated delivery is 6–7 days from the date the order is placed, including production and dispatch time.

Shipping is free on every order. You will receive tracking details once your parcel leaves the studio. Delivery timelines may vary for remote destinations and during peak gifting periods.

Read the full shipping policy

05

Privacy policy

Memorra is a brand operated by Mangshi Renxuan Department Store, an individual business registered in China. We collect contact and order information, personalisation details, gift-recipient information, transaction records, customer-support correspondence, device and website-use information, reviews and collaboration enquiries.

We use this information to process and personalise orders, provide support, prevent fraud, meet legal obligations and operate the store. We do not sell personal information. Privacy requests can be sent to JuliettaOlano@gmail.com.

Registered address: Room 109-2368, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).

We use essential cookies and SHOPLINE services required for the storefront, checkout, customer accounts, security and order processing. We do not sell personal information or use non-essential advertising cookies.

Read the full privacy policy

06

Terms of service

By using https://www.memorra.ltd or placing an order you confirm that you are at least 18 years old and legally capable of entering into a binding contract. You agree to provide accurate contact, delivery and personalisation information.

You are responsible for checking names, initials, spelling, dates, messages, size, colour, finish and quantity before ordering. Personalised products are made using the details you submit. If Memorra reproduces those details correctly, a later preference change or customer spelling error is not normally a manufacturing fault.

Prices, payment methods, dispatch estimates and availability are shown on the website and at checkout. These Terms are governed by the laws of the People's Republic of China. Subject to mandatory consumer rights, disputes shall be submitted to the competent people's court at the place of registration of Mangshi Renxuan Department Store.

Read the full terms of service